If students do not see the email asking them to confirm their accounts, there are several ways to troubleshoot this problem.
(1) Advise students to check their spam folder and other filters
The email will come from email@example.com.
(2) Verify the email address a student used to request an account
Log into your teacher account, click on that student’s name in your class roster and verify which email address they used to request an account. Sometimes students have a typo in their initial request, so they will never receive the confirmation email. If this happens, the student can simply start the process over and request a new account.
(3) Encourage students go to the forgot password page to receive a new email
If the email address was typed correctly, have the student go to the forgot password page and type their email address. This should send them an email to set a new password, and once they do that, they will be automatically logged in.
(4) Check with your IT department
If many of your students are experiencing this issue, then the problem may be that your school is blocking our confirmation emails. Learn more about this here.
(5) Students can use their personal email addresses
If working with the IT department will delay the launch too much, a work-around for this issue is to have students use a personal email address to sign up, rather than their school email address.
If you have tried all of the troubleshooting methods above and would prefer not to use a student's personal email address, then you can manually confirm a student's account in your teacher dashboard.