What to do if students can't confirm their accounts

If students aren't receiving our emails to confirm their accounts or change their passwords, you can troubleshoot using these methods.

However, there may be times when students simply cannot receive our emails. If this is the case, you can manually confirm a student's account in your teacher dashboard. This option can be accessed by clicking on a student's name in your roster and then clicking on the "confirm student's account" button. Before doing this, make sure your student entered the correct email address.

If a student cannot receive our emails, they will also not be able to reset their password from the Log-In page because this option requires students to receive an email from us. In this scenario, you can manually generate a forgot password link for your student. To access this option, click on a student's name in your roster and then click on the "change student's password" button. This will generate a unique link that you can send to the student. The link will stay active for 24 hours and can only be used once.