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Log In Teacher Accounts Facilitating with Students Troubleshooting Contact Us

Troubleshooting

Tips for resolving common issues in teacher or student accounts.

  • Teacher Accounts
    • Accessing the Course as a Teacher
    • Key Features of Teacher Accounts
  • Facilitating with Students
    • Planning for Success
    • Behind the Scenes Preparation
    • Creating Student Accounts Before Launch Day
    • Starting the Course on Launch Day
    • Best Practices During the Course
    • Monitoring Student Progress
    • What to Do When the Course Ends
  • Troubleshooting
    • Technical Difficulties for Teacher Accounts
    • Technical Difficulties for Student Accounts
    • Addressing Disengaged Students

Teacher Accounts Facilitating with Students Troubleshooting
  • Technical Difficulties for Teacher Accounts

    • I didn't receive the account creation email
    • I'm having trouble logging into my account
    • Student progress not appearing on my class page
    • My class is no longer listed under Active Classes
  • Technical Difficulties for Student Accounts

    • Student didn't receive the account confirmation email
    • Students unable to log into accounts
    • Course not loading properly for students
    • Student completed course content but the interface shows incomplete
    • Student Dashboard seems to be recommending old content
    • A student wants to delete their account
  • Addressing Disengaged Students

    • A student is not enjoying the music in the Daily Beats
    • How to frame the course to skeptical students

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