Troubleshooting

Technical Difficulties for Teacher Accounts

• I didn't receive the account creation email
• I'm having trouble logging into my account
• Student progress not appearing on my class page
• My class is no longer listed under Active Classes

Technical Difficulties for Student Accounts

• Student didn't receive the account confirmation email
• Course not loading properly for students
• Students unable to log into accounts
• Student completed course content but the interface shows incomplete
• A student is not able to change their preferred music genre

Addressing Disengaged Students

• A student is not enjoying the music in the Daily Beats
• How to frame the course to skeptical students