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Log In Teacher Accounts Facilitating with Students Troubleshooting Contact Us

Troubleshooting

Tips for resolving common issues in teacher or student accounts.

  • Educator Accounts
    • Accessing the Course as an Educator
    • Key Features of Educator Accounts
  • Facilitating with Students
    • Planning for Success
    • Behind the Scenes To-Do List
    • Creating Student Accounts
    • Best Practices During the Course
    • Best Practices for Using the Focus Coach
    • Monitoring Student Course Progress
    • What to Do When the Course Ends
  • Troubleshooting
    • Technical Difficulties for Educator Accounts
    • Technical Difficulties for Student Accounts
    • Addressing Disengaged Students
Educator Accounts Facilitating with Students Troubleshooting

  • Technical Difficulties for Educator Accounts

    • I didn’t receive the 4-digit code to create my account
    • I'm having trouble logging into my account
    • Student progress not appearing on my class page
    • Active vs. Archived Classes

  • Technical Difficulties for Student Accounts

    • Moving students over to a new class
    • Student didn't receive the account confirmation email
    • Students unable to log into accounts
    • Course not loading properly for students
    • Student completed course content but the interface shows incomplete
    • A student wants to delete their account
    See all 7 articles

  • Addressing Disengaged Students

    • A student is not enjoying the music in the Daily Beats
    • How to frame the course to skeptical students

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