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  1. Finding Focus
  2. Troubleshooting

Troubleshooting

Technical Difficulties for Teacher Accounts

  • I didn't receive the account creation email
  • I'm having trouble logging into my account
  • Student progress not appearing on my class page
  • My class is no longer listed under Active Classes

Technical Difficulties for Student Accounts

  • Student didn't receive the account confirmation email
  • Students unable to log into accounts
  • Course not loading properly for students
  • Student completed course content but the interface shows incomplete
  • A student is not able to change their preferred music genre

Addressing Disengaged Students

  • A student is not enjoying the music in the Daily Beats
  • How to frame the course to skeptical students
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